90-day guarantee
These terms explain exactly how the 90-Day Money-Back Guarantee works. It is an action-based guarantee: eligibility depends on materially completing the implementation requirements below during the full 90-day Guarantee Period. The requirements are strict because they require genuine, documented implementation — not because they contain hidden conditions.
Version 2.0 · Effective 23 August 2026
Your statutory rights are not affected.
This 90-Day Money-Back Guarantee is an additional voluntary commercial guarantee. Nothing within it excludes, restricts or replaces consumer rights or remedies that cannot lawfully be excluded or restricted under applicable UK law.
The 90-Day Action-Based Money-Back Guarantee is a voluntary commercial guarantee offered by Xclusive Academy Ltd (“Xclusive Academy”, “we”, “us”) to eligible enrolled clients of the applicable mentorship programme.
The guarantee applies where an eligible enrolled client materially completes the implementation requirements set out below throughout the full 90-day Guarantee Period but does not secure their first Qualifying Property during that period.
Simply purchasing the programme, failing to secure a property, partially completing the training or making occasional sourcing attempts does not automatically create an entitlement to a refund under this voluntary guarantee. Eligibility depends on material compliance with the requirements set out in these terms.
These Guarantee Terms are separate from our general Terms of Use and should be read alongside them. They do not affect your statutory rights (see clause 23).
“Qualifying Property” means a genuine property opportunity that:
The guarantee does not require you to accept an unsuitable, unlawful or commercially unreasonable property.
For the purpose of this guarantee, a property is considered secured when you enter into a binding written agreement giving you the contractual right to operate the relevant property using the agreed rent-to-rent/serviced-accommodation strategy, subject to applicable permissions and compliance requirements.
A viewing, verbal agreement, offer, negotiation, reservation or expression of interest alone does not constitute securing a property.
The property does not need to have already generated bookings, revenue or profit to count as secured.
Your official Guarantee Start Date will be confirmed to you in writing during onboarding and recorded by Xclusive Academy.
The Guarantee Period runs for 90 consecutive calendar days from that date. A different start date applies only where both Xclusive Academy and you agree to it in writing.
You must complete all core implementation training required to begin sourcing and landlord/agent outreach within the first 14 calendar days of the Guarantee Period.
Additional mandatory training relevant to later implementation stages must be completed before you reach those stages.
Course-platform activity may be used to verify completion.
A material failure to complete required training within the applicable timeframe means that requirement has not been satisfied, unless an extension was agreed in writing before the applicable deadline.
You must complete at least 50 genuine qualifying outreach attempts per week for at least 10 of the 12 full implementation weeks, and at least 500 qualifying outreach attempts in total during the Guarantee Period.
A qualifying outreach attempt is a genuine attempt to contact a landlord, letting agent, property manager or other relevant property contact concerning a potentially suitable property through:
The following do not count as qualifying outreach attempts:
Genuine follow-ups may count where they represent a legitimate attempt to progress an opportunity.
You must maintain the Xclusive Academy Property Pipeline Tracker, or another tracking method agreed with us, throughout the Guarantee Period.
Records should be updated as implementation activity occurs and contain, where relevant:
Records created or substantially reconstructed only after the Guarantee Period may require additional independent supporting evidence.
Genuine activity will not be invalidated merely because of an immaterial formatting mistake where the underlying activity can reasonably be verified.
Where a landlord, agent or relevant contact responds or demonstrates genuine interest, you must make reasonable and timely attempts to progress that opportunity.
You cannot satisfy the guarantee solely by accumulating initial outreach numbers while deliberately failing to progress genuine responses.
No follow-up is required where continuing the conversation would clearly be commercially inappropriate, legally problematic or otherwise unreasonable.
You must make reasonable efforts to arrange and attend viewings for potentially suitable opportunities where viewings are available and practical.
You are not required to:
Potential opportunities progressing beyond initial sourcing must be analysed using the programme’s deal-analysis framework.
Where a genuine opportunity reaches the stage at which you would reasonably consider making an offer, negotiating final terms or entering into an agreement, it should be submitted for personal deal review where reasonably practicable before you commit to, or materially abandon, the opportunity.
Xclusive Academy’s review is educational and implementation guidance only. You remain responsible for your own legal, financial and commercial decisions. Nothing in the review constitutes regulated financial advice, legal advice, professional surveying or professional due diligence.
You must materially engage with reasonable implementation feedback provided during the mentorship.
Where Xclusive Academy identifies a material implementation problem relating to matters such as:
you must make reasonable efforts to correct the identified problem.
You are not required to follow every instruction, and Xclusive Academy does not have unrestricted discretion over your decisions. Only material implementation guidance relevant to your agreed strategy affects guarantee eligibility.
You must attend at least 80% of the scheduled mentorship/coaching sessions made available to you during the Guarantee Period.
Sessions do not count as missed where they were:
Attendance may be verified using programme records.
You must remain reasonably engaged with implementation-related communication throughout the Guarantee Period.
Where Xclusive Academy reasonably requests information required to provide mentorship, review an opportunity or address an implementation issue, you must respond within a reasonable timeframe. Extended unexplained disengagement may constitute material non-compliance.
No unreasonable response requirements apply — this clause is about staying genuinely engaged, not instant replies.
Property implementation capital is separate from the mentorship fee. During onboarding, your intended strategy and required level of financial readiness will be discussed and recorded.
To remain eligible, you must remain financially capable of proceeding with a Qualifying Property consistent with your agreed strategy during the Guarantee Period.
You must not deliberately remove, spend or make unavailable the implementation capital necessary to proceed and subsequently rely on the resulting inability to secure a property as grounds for a guarantee claim.
Nothing in this guarantee requires you to:
A guarantee claim may be assessed using reasonable evidence, including:
Xclusive Academy may request reasonable additional evidence where necessary to verify claimed activity.
Evidence must be genuine and materially accurate. Fabricated, falsified, materially altered or intentionally misleading evidence may be disregarded. Where such evidence is material to satisfying an eligibility requirement, the claim may fail to satisfy the guarantee.
Guarantee eligibility is based on material compliance, not trivial technical perfection. Minor administrative mistakes or immaterial deviations that do not meaningfully affect implementation will not automatically invalidate an otherwise genuine claim.
Material failures may make a claim ineligible, including:
You will not lose guarantee eligibility because Xclusive Academy failed to provide a material programme component that you were entitled to receive and that was reasonably necessary for satisfying an eligibility requirement.
Where an Xclusive Academy-caused delay materially prevents completion of a requirement, an appropriate adjustment will be made rather than penalising you.
This provision does not itself create an automatic refund entitlement.
A claim under this voluntary guarantee may be submitted only after completion of the full 90-day Guarantee Period and within 14 calendar days following the end of that period.
Your written claim must include:
Xclusive Academy may request reasonable clarification or additional supporting evidence. You will be given a reasonable opportunity to supply genuinely missing evidence.
Claims are assessed against:
Xclusive Academy will assess guarantee claims reasonably, consistently and in good faith against the published eligibility requirements.
Nothing in these terms restricts any statutory legal remedy available to you.
Once Xclusive Academy has received a complete claim and all reasonably requested supporting evidence, we will normally communicate the outcome of the assessment within 14 calendar days.
Where additional reasonable investigation is genuinely required, we will inform you and complete the assessment within a reasonable additional period.
Where a valid guarantee claim is approved, the guarantee refund is limited to the mentorship/programme fees actually paid to Xclusive Academy that are covered by the guarantee.
The voluntary guarantee does not reimburse unrelated third-party or business expenditure, including:
This does not restrict any separate statutory remedy you may legally have.
The 90-Day Money-Back Guarantee is a conditional commercial guarantee based on completion of its published implementation requirements. It is not a guarantee of commercial success.
Xclusive Academy does not guarantee:
Your statutory rights are not affected.
This 90-Day Money-Back Guarantee is an additional voluntary commercial guarantee. Nothing within it excludes, restricts or replaces consumer rights or remedies that cannot lawfully be excluded or restricted under applicable UK law.
The complete guarantee eligibility requirements are made available to every applicant before enrolment and payment.
At enrolment/checkout you will be asked to actively confirm, via an unticked acknowledgement, that: “I have read and agree to the 90-Day Money-Back Guarantee terms and eligibility requirements.” A clearly accessible link to the complete guarantee terms is provided beside this acknowledgement. The box is never pre-ticked, and you will always have a reasonable opportunity to read these terms before accepting them.
Where technically possible, Xclusive Academy records the client, the date and time of acceptance, and the version of the guarantee terms accepted.
This is version 2.0 of the 90-Day Money-Back Guarantee Terms, effective 23 August 2026.
The version of the voluntary guarantee terms presented and accepted when you enrol governs your guarantee eligibility. Materially different eligibility requirements will not be applied retrospectively to an existing client’s 90-day Guarantee Period. Future versions may apply to future enrolments.
These Guarantee Terms should be read alongside our Terms of Use and Earnings and Results Disclaimer.
← Return to the mentorship page