Terms of Use

1.1 By purchasing, accessing, downloading, browsing, participating in or otherwise using any Product, Service, Course, Community or Website operated or made available by Xclusive Academy Ltd (the "Company", "we", "our", "us"), you (the "Customer", "you", "your") confirm that you have read, understood and unconditionally agree to be bound by these Terms of Use (the "Terms").

1.2 These Terms apply to every product and service offered by the Company now or in the future, including but not limited to: The Xclusive Airbnb Rent-to-Rent Blueprint, all current and future online courses, coaching programmes, mentoring, memberships, digital downloads, templates, contracts, documents, videos, live events, webinars, communities, AI tools, prompts, software, applications and any other educational products or resources (together, the "Programme" or "Programmes").

1.3 If you do not agree to these Terms in full, you must not purchase, register for or access any Programme.

1.4 You must be at least 18 years of age and have the legal capacity to enter into a binding contract in your jurisdiction to purchase or access any Programme.

2.1 Subject to your continued compliance with these Terms and full payment of the applicable fees, the Company grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Programme strictly for your own personal, private and non-commercial educational use.

2.2 One purchase constitutes one licence for one individual purchaser only. Licences are personal to the purchaser and may not be transferred, sold, assigned, gifted, sublicensed or otherwise made available to any other person or entity.

2.3 All Programme content, materials, systems, methods, know-how, intellectual property and rights of every kind, whether existing now or created in the future, remain the exclusive property of the Company. No title, ownership or intellectual property rights are transferred to you by virtue of your purchase or access.

2.4 The licence granted under this clause 2 terminates automatically and immediately upon any breach of these Terms.

3.1 You must not, and must not permit or facilitate any third party to, do any of the following in respect of any Programme, Content or Materials:

• share, disclose or make available your login details, credentials, access tokens or passwords to any person;
• allow any friend, family member, employee, colleague, business partner or third party to access the Programme using your account or licence;
• permit multiple users to access, view, watch or otherwise use one account or one licence;
• sell, offer to sell, resell, lease, rent, loan, sublicense or otherwise transfer or monetise access to any account, licence or Programme;
• share, publish or distribute passwords, magnet links or any means of accessing the Programme;
• record, screen-record, screen-capture, screenshot, film, photograph or otherwise capture any part of the Programme, whether visually or audibly;
• download, extract, scrape, mirror or store videos or other streamed Content by any unauthorised means, tool, plugin, script or automated process;
• copy, reproduce, transcribe, translate, adapt, modify, prepare derivative works of, republish, mirror or distribute any Programme, Content or Materials in whole or in part;
• upload, post, publish, host or make available any Programme, Content or Materials on any website, platform, cloud storage service, forum, marketplace, learning management system or peer-to-peer network;
• post, share or repost any Programme, Content or Materials on any social media platform, messaging service, group chat, email list or newsletter;
• send, forward or transmit any Programme, Content or Materials by email, messaging application, file transfer or any other means;
• create, develop, market, sell, launch or operate any competing course, programme, mentorship, community, membership or educational product using or derived from, in whole or in part, the Programme, Content or Materials or the Company's methods;
• teach, coach, mentor, train, consult or instruct any third party using, referring to or derived from the Programme, Content or Materials;
• use the Programme, Content or Materials for any commercial, business, resale, advertising or promotional purpose;
• use the Programme, Content or Materials to train, fine-tune, ground, retrieve for, embed in, or otherwise develop or improve any artificial intelligence, machine learning, large language model, generative model, dataset, index or algorithm, whether operated by you or a third party;
• reverse engineer, decompile, disassemble, decrypt, tamper with, remove digital watermarks from, or attempt to derive the source or underlying structure of any Content, Materials, software, application, download or tool;
• record, transcribe or share any coaching call, mentoring session, live event, Q&A, webinar or private conversation without the prior express written consent of the Company; and
• engage in any conduct which is unlawful, fraudulent, misleading, defamatory, infringing or otherwise inconsistent with these Terms.

3.2 The Company operates active technical, legal and human monitoring of accounts and Content. All videos and downloads are digitally protected, watermarked (whether visibly or invisibly) and monitored. The detection of multiple simultaneous IP addresses, unusual geographical activity, shared credentials, unauthorised devices, mass downloads or other suspicious activity may result in the immediate suspension of your account, in whole or in part, pending investigation.

3.3 Any breach or suspected breach of clause 3 or any other provision of these Terms may, at the Company's absolute discretion, result in any one or more of the following: (a) immediate termination of your access; (b) permanent closure of your account; (c) permanent forfeiture of all fees paid, with no refund; (d) civil legal action for damages; (e) injunctive or other equitable relief; (f) an account of profits; (g) reporting to relevant law-enforcement or regulatory authorities; and (h) recovery of all legal costs and expenses to the fullest extent permitted by law.

4.1 All Content, including without limitation all videos, audio recordings, written materials, documents, templates, checklists, spreadsheets, contracts, worksheets, downloads, frameworks, systems, methods, blueprints, prompts, scripts, branding, trade marks, logos, graphics, text, images, photographs, illustrations, software, source code, databases and educational materials, together with all copyright, database rights, moral rights, trade marks, design rights, patents, know-how, trade secrets and all other intellectual property rights worldwide (registered or unregistered) in and to the same ("Intellectual Property") are and shall remain the exclusive property of the Company or its licensors.

4.2 Except for the limited licence expressly granted in clause 2, no right, title or interest in or to the Intellectual Property is granted, transferred or assigned to you, whether by implication, estoppel, exhaustion or otherwise.

4.3 © Xclusive Academy Ltd. All rights reserved. All Content is protected under the Copyright, Designs and Patents Act 1988, the applicable international copyright conventions and all other applicable laws. Unauthorised copying, distribution, adaptation or public communication of the Content is a civil wrong and may constitute a criminal offence.

4.4 You must not remove, alter, obscure or interfere with any copyright, trade mark, watermark, disclaimer or other proprietary notice contained in any Content.

5.1 You acknowledge that all Content, including but not limited to the Company's methods, systems, frameworks, templates, contracts, scripts, supplier lists, pricing, negotiation techniques, operational processes and business know-how, constitutes valuable confidential and proprietary information of the Company ("Confidential Information").

5.2 You must, at all times during and after your access to the Programme:

• hold the Confidential Information in strict confidence;
• not disclose, publish, reveal or communicate any Confidential Information to any third party;
• not reproduce, replicate, imitate or extract the Company's systems, methods or frameworks;
• not share, distribute, forward or provide any templates, documents, contracts or resources;
• not distribute or forward any videos, recordings or downloads;
• not publish, post or circulate any screenshots, quotations, extracts or excerpts of any Content;
• not reveal, describe, summarise or paraphrase any proprietary methods to any competitor, prospective competitor or third party seeking equivalent instruction; and
• take all reasonable steps to protect the Confidential Information from unauthorised access, use or disclosure.

5.3 The obligations of confidentiality in this clause 5 survive termination or expiry of your access to the Programme and continue indefinitely.

6.1 The Programme is an online digital educational product. Access to Content, downloadable resources and community areas is granted immediately, or as soon as reasonably practicable, following successful payment.

6.2 By purchasing the Programme, you expressly request that supply of the digital content and services begins immediately, and you acknowledge and agree that you thereby lose any statutory right of cancellation or withdrawal in respect of the digital content once supply has begun, subject to and save for any rights that cannot lawfully be excluded or limited under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or other applicable mandatory consumer law.

7.1 In view of the immediate access to digital content, downloadable resources and Intellectual Property provided by the Programme:

• all sales are final;
• refunds are not provided merely because a Customer changes their mind, is no longer interested or has purchased in error;
• failure or inability to complete, watch, download, use or implement the Programme does not entitle any Customer to a refund;
• dissatisfaction with the Programme, results, teaching style, delivery format or personal outcomes does not automatically entitle any Customer to a refund; and
• no partial refunds, credits, exchanges or transfers shall be offered save at the Company's sole discretion.

7.2 Nothing in this clause 7 excludes or limits any statutory right or remedy that you have as a consumer where such right or remedy cannot lawfully be excluded or limited, and this Refund Policy takes effect subject to those rights.

8.1 You agree to pay the fees for the Programme in the amount, currency and manner specified at the point of purchase.

8.2 Where the Programme is purchased by instalments, you agree to pay each instalment on or before its due date. All instalment obligations are contractual commitments to pay the full purchase price. Failure to pay any instalment when due may result in the immediate suspension or termination of your access without refund of prior instalments, together with the acceleration of all remaining instalments.

8.3 All fees are stated exclusive of VAT and any other applicable taxes or duties, which shall be payable in addition where required by law.

8.4 If any payment fails, is reversed, is charged back or is otherwise not honoured, we reserve the right to (a) suspend or terminate your access; (b) recover any outstanding sums together with our reasonable costs of collection, including administrative and legal fees; and (c) refer the debt to a collection agency or the courts.

8.5 Any subscription or recurring payment associated with the Programme will continue until cancelled in accordance with the applicable cancellation procedure. You remain responsible for cancelling any subscription in the correct manner and by the required date.

8.6 Chargebacks and payment disputes. Instigating a chargeback, payment dispute or reversal without first contacting the Company and allowing a reasonable period to resolve the matter constitutes a material breach of these Terms. Where the Company reasonably considers that a chargeback is fraudulent, unsubstantiated or made in bad faith, the Company reserves the right to dispute the chargeback using all available evidence, including but not limited to purchase confirmations, login records, IP logs, lesson access data, video watch data, downloads and community activity, and to recover any associated fees, costs and losses.

9.1 You are solely responsible for: (a) maintaining the security and confidentiality of your login credentials, password and account; (b) all activity that occurs under your account, whether or not authorised by you; and (c) immediately notifying the Company in writing of any actual or suspected unauthorised access to or use of your account.

9.2 The Company shall not be liable for any loss or damage arising from your failure to comply with this clause 9.

9.3 One licence entitles one individual purchaser to access the Programme. Concurrent logins from different locations, devices or IP addresses, or other indicators of account sharing, may result in temporary suspension pending investigation and, where a breach is confirmed, permanent termination without refund.

10.1 Any community, forum, group, chat, live event or membership area provided as part of the Programme (the "Community") is intended to be a professional, respectful and constructive environment.

10.2 You must not, within the Community or in any communication with other members, staff or representatives of the Company:

• harass, bully, intimidate, threaten or personally attack any person;
• engage in abusive, aggressive, discriminatory or offensive behaviour;
• post or share hate speech, or any content targeting a person or group on grounds of race, ethnicity, nationality, religion, sex, gender, sexuality, disability, age or any other protected characteristic;
• post spam, repetitive content, off-topic content or bulk messages;
• advertise, promote, market or solicit for any product, service, business, event, opportunity or third party without prior written consent;
• recruit, poach or solicit other members for external programmes, businesses or services; or
• share, distribute or promote any illegal, infringing, misleading, defamatory, obscene, violent or otherwise unlawful content.

10.3 The Company reserves the right, at its sole discretion and subject to applicable law, to warn, mute, restrict, remove, suspend or permanently ban any member from the Community for any breach of these Terms, without refund, and to remove any Content posted in the Community.

11.1 The Programme is provided strictly for general educational and informational purposes.

11.2 The Company makes no representation, warranty, guarantee or promise of any kind, express or implied, in relation to any income, profit, revenue, cashflow, property acquisition, business success, financial freedom, investment return, savings or other outcome that you may achieve, or fail to achieve, from any use of the Programme.

11.3 Any examples, figures, case studies, screenshots, results or statements shared within the Programme are illustrative only, are not typical, are not a guarantee of any equivalent result and must not be relied upon as a representation of what you can or will earn.

11.4 Results depend on many factors outside the Company's control, including but not limited to your individual effort, background, experience, skills, market conditions, regulatory environment, timing, capital, decisions and implementation. You accept full responsibility for your own results, outcomes, decisions and actions.

12.1 The Programme does not constitute, and must not be construed as, legal, financial, tax, accounting, investment, mortgage, planning, regulatory or professional advice of any kind.

12.2 You should always seek appropriate independent professional advice from qualified advisers in relation to any legal, financial, tax, property, regulatory or business matter before acting on any information contained in the Programme.

12.3 You are solely responsible for complying with all laws, regulations, licensing requirements, planning consents, health and safety obligations, tax obligations, tenancy and landlord obligations, consumer protection obligations and any other legal requirements applicable to any activity you undertake.

13.1 Nothing in these Terms shall exclude or limit the Company's liability for: (a) death or personal injury caused by its negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be excluded or limited under applicable law, including under the Consumer Rights Act 2015 where you deal as a consumer.

13.2 Subject to clause 13.1, and to the fullest extent permitted by applicable law, the Company shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution or otherwise, for any:

• loss of profit, revenue, income, business, contracts, opportunity or anticipated savings;
• loss of goodwill or reputation;
• loss, damage or corruption of data;
• wasted management, staff, capital, deposit or operating expenditure;
• loss arising from your reliance on any Content or on the acts or omissions of any third party;
• loss arising from any property transaction, tenancy, booking, chargeback, cancellation or dispute; or
• any indirect, special, incidental, punitive or consequential loss.

13.3 Subject to clause 13.1, and to the fullest extent permitted by applicable law, the Company's total aggregate liability to you arising out of or in connection with the Programme and these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total amount actually paid by you to the Company for the specific Programme giving rise to the claim in the twelve (12) months preceding the event giving rise to the claim.

14.1 To the fullest extent permitted by applicable law, you shall indemnify, keep indemnified and hold harmless the Company, its directors, officers, employees, agents, contractors and licensors from and against all claims, demands, actions, proceedings, losses, damages, liabilities, fines, penalties, costs and expenses (including reasonable legal fees on a full indemnity basis) suffered or incurred by any of them arising out of or in connection with:

• any breach by you of these Terms;
• any misuse by you of the Programme, Content, Materials or Intellectual Property;
• any infringement by you of any third-party rights, including intellectual property, privacy or contractual rights;
• any act or omission by you in the operation of any property, tenancy, letting, business or activity that you undertake; and
• any negligent, wilful, fraudulent or unlawful conduct by you.

15.1 The Company may, at its sole discretion and without prejudice to any other rights or remedies, suspend, restrict or terminate your access to any Programme, Community or account with immediate effect where:

• you commit any material breach of these Terms;
• you commit any breach of clause 3 (Prohibited Uses), clause 4 (Intellectual Property) or clause 5 (Confidentiality);
• any payment due from you is not made when due;
• you initiate a chargeback or payment dispute in breach of clause 8;
• the Company reasonably suspects fraud, misuse, account sharing, unauthorised access or unlawful activity; or
• the Company is required to do so by law, regulation or order of a competent authority.

15.2 Upon termination, all licences and rights granted to you shall immediately cease, and you must immediately cease all use of, and permanently delete or destroy, any Content, Materials and downloads in your possession or control.

15.3 Termination shall not affect any accrued rights, remedies, obligations or liabilities of the parties as at the date of termination, including the right to claim damages, nor shall it affect any provision expressly or by implication intended to continue in force after termination.

16.1 The Company reserves the right to amend, update, revise or replace these Terms from time to time at its sole discretion. The most current version will be posted on the Website and will take effect from the date of publication.

16.2 Your continued access to or use of any Programme, Content or Community after any amendment shall constitute your acceptance of the updated Terms. If you do not agree to the updated Terms, you must cease use of the Programme.

17.1 The Company processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and its published Privacy Notice.

17.2 By purchasing or accessing the Programme, you acknowledge that the Company may collect and process certain data, including account information, IP addresses, device information, login records, lesson progress, download activity and Community activity, for the purposes of delivering the Programme, providing support, protecting Intellectual Property, preventing fraud, enforcing these Terms and complying with legal obligations.

18.1 The Company shall not be in breach of these Terms nor liable for any delay in performing, or failure to perform, any of its obligations under these Terms if such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, epidemic, pandemic, government action, strike, industrial dispute, failure of third-party providers, internet or hosting outages, cyber attack or any other force majeure event.

19.1 You may not assign, transfer, sublicense, charge or otherwise deal in your rights or obligations under these Terms without the prior written consent of the Company.

19.2 The Company may at any time assign, transfer, subcontract, delegate or otherwise deal with any of its rights or obligations under these Terms without your consent.

20.1 A person who is not a party to these Terms shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of their provisions.

21.1 If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these Terms.

22.1 These Terms, together with any order confirmation, Privacy Notice and any other documents expressly referred to in them, constitute the entire agreement between you and the Company in relation to the Programme and supersede all previous agreements, understandings, representations or arrangements, whether written or oral, in relation to their subject matter.

22.2 You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of the Company which is not set out in these Terms.

23.1 No failure or delay by the Company in exercising any right or remedy under these Terms shall operate as a waiver of that or any other right or remedy, nor shall any single or partial exercise preclude any other or further exercise of it or the exercise of any other right or remedy.

24.1 These Terms, their subject matter and their formation (and any non-contractual disputes or claims arising out of or in connection with them) are governed by, and shall be construed in accordance with, the laws of England and Wales.

24.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, save that where you deal as a consumer resident in another part of the United Kingdom or the European Union, you may be entitled under mandatory law to bring proceedings in the courts of your place of residence.

25.1 Any notices, questions or complaints about these Terms should be addressed to Xclusive Academy Ltd by email at the address published on the Website.

Xclusive Academy is the trading name of Xclusive Academy Ltd, a company incorporated in England and Wales.